App Help & Support

How do I get started?

When should I move to the next phase?

How do I go back/forward a phase?

How much does it cost?

How do I cancel my subscription?

How do I delete my account?

I need to ask a different question.

How do I get started?

  1. Select Programs from the bottom menu
  2. Search for a program by name
  3. Select program to view details & start
  4. Select ‘Todays tasks’ from the home screen.

When can I move to the next phase?

  1. Each phase has an Exit Criteria which you can view at the bottom of the ‘Todays tasks’ screen.
  2. When you meet the specific Exit Criteria for your current phase then tick complete.
  3. You will move to the next phase ready for tomorrows tasks.

How do I go back/forward a phase?

  • From the home screen select ‘My program’
  • Select a phase to view the introduction.
  • Then switch to the new phase.

How much does it cost?

Phase 1 of all programs is free

Phase 2 onwards by subscription:

  • All programs monthly: $10.99 USD – £9.99 GBP
  • All programs quarterly: $ 27.49 USD – £24.99 GBP
  • All programs annually: $65.99 USD – £59.99 GBP

How do I cancel my subscription?

  1. Go to Profile > Subscriptions
  2. Tap on the three dots in the top right corner of your subscription details
  3. Tap cancel
  4. If you delete your account before cancelling the subscription then you may have problems. Apple users try this: https://support.apple.com/en-gb/HT202039

How do I delete my account?

To delete your account from within the app:

  1. Select Admin from the bottom menu
  2. Select Profile > My Account
  3. Make sure you have stopped any in-app subscription purchases
  4. Tap Delete account at the bottom of the screen

Alternatively contact us via in app support or web form to request your account is deleted manually.

I need to ask a different question

  1. Select Admin from the bottom menu
  2. Select Support
  3. Create a support ticket
  4. Note this is not live chat. We aim to get back to you as soon as possible.

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